Advice-and-resources_COVID-19-HERO

The COVID-19 pandemic has severely impacted many businesses around New Zealand. As well as continuing to support your payments needs, we have also pulled together some information and resources to provide guidance at this challenging time.

Editors note: Blog content updated on 23 August 2021

 

 

Financial support for businesses

If you are concerned about the impact COVID-19 is having on your business, and are worried you won't be able to pay your rent, suppliers or staff, the recommendation is to start communicating early.

As a first step, get in touch with the IRD and your bank to see what you can do to free up cash flow and what financial hardship measures can be put in place.

Communicate with your staff regularly so they understand what your plans are around business continuity and wages.

Use the Government COVID-19 Financial Support Tool to find out what Government financial support you can access.

^Back to top

 

What are 'Essential Businesses'?

Retail New Zealand has a regularly updated list of businesses and goods categorised as Essential. Keep an eye on their COVID-19 Advice hub for updates.


^Back to top

 

Operating at Alert Level 2

At COVID-19 Alert Level 2, businesses are able to operate and have customers on their premises, if they can meet public health requirements.

Businesses where workers must maintain close personal contact with clients to deliver a service, for example hairdressers and nail technicians, can operate if they:
  • keeping contact tracing registers
  • keeping customers 1 metre apart, including while they are waiting
  • good hygiene practices
  • disinfecting surfaces in between customers.

See our guide to contactless payment methods for ideas on how to adapt your payment solution to reduce physical contact, in line with public health requirements. 

^Back to top

 

Payments continuity support 

Payments are a vital part of any business. To ensure the continuity of your payment services, we will not terminate services for customers experiencing financial hardship due to the COVID-19 pandemic.

Our customer support teams are available at all COVID-19 Alert Levels.

24/7 Technical Helpdesk:

• Call 0800 EFTPOS (0800 338 767, option 2)
• Submit a support form for non-urgent support requests

Customer Service:

Sales:

If you’re exploring adapting your business in response to COVID-19, we can help. Our team of EFTPOS experts are available to discuss your payment needs:

^Back to top

 

Support available from your bank

It's important that you contact your bank early if you are concerned about your business's finances due to the COVID-19 pandemic. If you want to enable contactless 'PayWave' payments on your EFTPOS terminal the good news is all of our devices are compatible with this functionality! All you need to do is contact your bank.

ANZ

  • Support options for businesses impacted by the COVID-19 pandemic.
  • For merchant enquiries, such as enabling contactless 'paywave', call 0800 473 453.
  • For Business Banking enquiries call 0800 269 249.
  • Commercial and Agri customers, contact your Relationship Manager or call 0800 212 269.
  • For Institutional Banking, contact your ANZ Account Manager.

ASB

  • Support options for businesses impacted by the COVID-19 pandemic.
  • For merchant enquiries, such as enabling contactless 'paywave', call 0800 272 555
  • For Business Banking enquiries call 0800 272 222 (or +64 9 306 3000 if calling from overseas).
  • If you’re a Commercial or Rural Banking customer, please contact your relationship manager.

BNZ

  • Support options for businesses impacted by the COVID-19 pandemic.
  • For merchant enquiries, such as enabling contactless 'paywave', call 0800 737 774
  • For Business Banking  - small businesses call 0800 269 763, medium to large businesses, contact your Business Banking Partner, or call 0800 273 916 to make an appointment.
  • For Agri customers, contact your Agribusiness specialist or call 0800 273 916.

Kiwibank

Westpac

^Back to top

 

Managing staff during the COVID-19 pandemic

Many employers are navigating new challenges when it comes to managing staff as the COVID-19 situation continues to rapidly evolve. Work Safe, Work and Income, Employment New Zealand have prepared guidance on how to deal with some scenarios that may arise in your business. 

^Back to top

 

Resources

Download helpful guides, posters and other resources for your business in the resources section of our website.

 

Need help?

Our customer support teams are available at all COVID-19 Alert Levels.

24/7 Technical Helpdesk:

• Call 0800 EFTPOS (0800 338 767, option 2)
• Submit a support form for non-urgent support requests

Customer Service:

Sales:

If you’re exploring adapting your business in response to COVID-19, we can help. Our team of EFTPOS experts are available to discuss your payment needs:


COVID-19 Resources for businesses

Disclaimer

The information in this article is intended for guidance only. Accordingly, EFTPOS New Zealand Limited does not accept any liability for any loss or damage, which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site. While every endeavour has been made to supply accurate information, errors and omissions may occur. Click here for our full terms of use.

^Back to top