Gain powerful insights from customer feedback and spend data
The POS Integrated Payment Solution used by some of New Zealand’s leading retailers is about to get even better.
We've partnered with TruRating to bring a real-time customer feedback solution to our PC EFTPOS customers. PC EFTPOS already delivers a great customer experience by connecting your EFTPOS terminal directly to your Point of Sale system - meaning faster, more convenient payments. Paired with TruRating, PC EFTPOS will soon be able to bring you actionable insights you can use to drive better customer experiences at the Point of Sale and beyond.
Measure real-time customer sentiment tied to spend
One, simple question is delivered on your EFTPOS machine during payment and answered with a push of 0 to 9 on the EFTPOS PIN pad. TruRating gets better customer opt-in rates than other customer survey solutions, which means sample sizes, data and insights you can trust. Compare customer satisfaction across all of your locations and turn reliable, data-driven insights into revenue by improving your customer experience.
Access your scores on your TruRating dashboard and mobile app, plus get a weekly email with relevant insights.
PC EFTPOS is available with most of New Zealand's leading point of sale solutions. See if PC EFTPOS is available on your POS here.
Editors note: blog content updated on April 22, 2020
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