When it comes to choosing an EFTPOS provider, customer satisfaction speaks volumes. With a 4.5-star rating on Google and 90% recommendation rate on Facebook, we out-rate our main competitor making us the top choice for businesses across New Zealand. Let’s break it down and explore what you need to consider when comparing EFTPOS providers, including the hidden costs and value-added benefits that can make a significant difference to your business.
Understanding EFTPOS Costs
EFTPOS pricing typically consists of three main elements:
Hardware costs: The price of the EFTPOS machine, whether purchased outright or rented.
Payment network fees: Charges to connect your device to a payment network.
Transaction fees: Charges that apply for some transactions, usually imposed by your acquirer (typically your bank).
Additional fees, such as setup charges and support fees, also come into play. It's important to consider these factors when evaluating the total cost of a payment solution.
For more details on EFTPOS pricing, check out our blogs:
- How Much Do EFTPOS Machines Cost?
- What Is the Cost of Mobile EFTPOS in New Zealand?
- Why Bank Acquirers Are the Best Choice for Your Business Payments
Comparing EFTPOS Providers
Here are some key aspects to evaluate:
Support and Reliability
Some providers offer lower costs but compromise on support. Limited customer service hours or outsourced technical help can lead to delays and frustration when issues arise.
Eftpos NZ Advantage: We provide 24/7/365 support from our local technical helpdesk completely free of charge, nationwide onsite service, and rescue locations to ensure your business stays operational.
Flexibility and Transparency
Not all providers offer customisable plans to suit different business needs. Fixed contracts may not work for seasonal businesses or startups.
Eftpos NZ Advantage: Flexible rental terms, including short-term rentals, cater to businesses with fluctuating needs or event-driven demand.
Termination Fees
Many providers impose steep early termination fees that can discourage flexibility.
Eftpos NZ Advantage: We allow a 10-business-day cooling-off period with no termination charge. After this, our fees are transparent, with fair terms for early exit.
Compliance Upgrades
While many providers offer free upgrades, the availability and timing can vary. Delays in upgrades can result in downtime or compliance penalties.
Eftpos NZ Advantage: Our proactive approach ensures seamless and timely compliance upgrades for both hardware and software.
Integration and Add-Ons
Some providers have limited integration capabilities with POS systems, loyalty programs, or other value-added tools.
Eftpos NZ Advantage: A wide range of integrations, including POS and third-party apps, ensures our devices work seamlessly within your business ecosystem.
Device Quality and Features
The latest Android EFTPOS machines are redefining the market with enhanced features and usability. However, new entrants to this space may face teething issues.
Eftpos NZ Advantage: As the first provider to launch Android EFTPOS in NZ, we lead in form factor and features, offering the highest-quality Android devices backed by years of experience.
Value-Added Solutions
Beyond the hardware, Eftpos NZ offers a suite of value-added solutions designed to enhance your payment experience and streamline operations, including:
- POS Integration: Integrate your EFTPOS device with over 700 point-of-sale solutions for streamlined payments.
- Payment Links & Virtual Terminal: Accept card-not-present payments effortlessly with just a web browser using Virtual Terminal. Turn any device with a browser into an on-the-spot payment terminal by entering customer card details into a secure online payment form. This is perfect for back-office payments or building business resilience. With Pay By Link you can generate a customised online payment page in minutes and share the unique link with your customer to enable instant payments. This feature helps in reviving stalled transactions and capturing missed opportunities with follow-up payment links.
- Surcharging Options: Offset transaction costs by automatically adding a surcharge to credit card payments, including for contactless payments.
- Custom Receipts: Tailor your receipting experience with options to suppress receipts, edit the content on your receipts, send receipts via email, and more.
- On-Terminal Reporting: Access transaction lists directly from your terminal, allowing you to check daily totals or details for specific transactions quickly and easily. This feature is available on every Eftpos NZ terminal free of charge.
- Verifone Central: A free, easy-to-use portal that offers cloud-based, real-time analytics. Build custom transaction lists for reporting and reconciliation, and utilise payment tools to help you get paid faster.
These solutions, combined with robust support and advanced features, make Eftpos NZ a standout choice for businesses seeking more than just a payment terminal.
Why Support Matters
Your EFTPOS system is the backbone of your payment process. Cheaper providers may leave you without robust support, and downtime could cost you customers and revenue. With Eftpos NZ, you're not just investing in a machine; you're gaining access to:
- A backup SIM for uninterrupted service.
- A local technical helpdesk available around the clock.
- A comprehensive support network - including onsite support nationwide, all provided free of charge to keep your business running smoothly.
Get a Quote Today
Ready to find the perfect EFTPOS solution for your business? Contact us to get a personalised quote tailored to your needs. With Eftpos NZ, you can be confident in competitive rates, exceptional service, and industry-leading devices that keep your business moving.
Don’t settle for less—choose quality and support that work for you. Get a Quote today.
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