The COVID-19 pandemic has severely impacted many businesses around New Zealand. As well as continuing to support your payments needs, we have also pulled together some information and resources to provide guidance at this challenging time.
Editors note: Blog content updated on 23 August 2021
If you are concerned about the impact COVID-19 is having on your business, and are worried you won't be able to pay your rent, suppliers or staff, the recommendation is to start communicating early.
As a first step, get in touch with the IRD and your bank to see what you can do to free up cash flow and what financial hardship measures can be put in place.
Communicate with your staff regularly so they understand what your plans are around business continuity and wages.
Use the Government COVID-19 Financial Support Tool to find out what Government financial support you can access.
Retail New Zealand has a regularly updated list of businesses and goods categorised as Essential. Keep an eye on their COVID-19 Advice hub for updates.
At COVID-19 Alert Level 2, businesses are able to operate and have customers on their premises, if they can meet public health requirements.
Businesses where workers must maintain close personal contact with clients to deliver a service, for example hairdressers and nail technicians, can operate if they:See our guide to contactless payment methods for ideas on how to adapt your payment solution to reduce physical contact, in line with public health requirements.
Payments are a vital part of any business. To ensure the continuity of your payment services, we will not terminate services for customers experiencing financial hardship due to the COVID-19 pandemic.
Our customer support teams are available at all COVID-19 Alert Levels.
24/7 Technical Helpdesk:
• Call 0800 EFTPOS (0800 338 767, option 2)
• Submit a support form for non-urgent support requests
Customer Service:
Sales:
If you’re exploring adapting your business in response to COVID-19, we can help. Our team of EFTPOS experts are available to discuss your payment needs:
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It's important that you contact your bank early if you are concerned about your business's finances due to the COVID-19 pandemic. If you want to enable contactless 'PayWave' payments on your EFTPOS terminal the good news is all of our devices are compatible with this functionality! All you need to do is contact your bank.
ANZ
ASB
BNZ
Kiwibank
Westpac
Download helpful guides, posters and other resources for your business in the resources section of our website.
Our customer support teams are available at all COVID-19 Alert Levels.
24/7 Technical Helpdesk:
• Call 0800 EFTPOS (0800 338 767, option 2)
• Submit a support form for non-urgent support requests
Customer Service:
Sales:
If you’re exploring adapting your business in response to COVID-19, we can help. Our team of EFTPOS experts are available to discuss your payment needs:
The information in this article is intended for guidance only. Accordingly, EFTPOS New Zealand Limited does not accept any liability for any loss or damage, which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site. While every endeavour has been made to supply accurate information, errors and omissions may occur. Click here for our full terms of use.