When it comes to choosing an EFTPOS provider, customer satisfaction speaks volumes. With a 4.5-star rating on Google and 90% recommendation rate on Facebook, we out-rate our main competitor making us the top choice for businesses across New Zealand. Let’s break it down and explore what you need to consider when comparing EFTPOS providers, including the hidden costs and value-added benefits that can make a significant difference to your business.
EFTPOS pricing typically consists of three main elements:
Hardware costs: The price of the EFTPOS machine, whether purchased outright or rented.
Payment network fees: Charges to connect your device to a payment network.
Transaction fees: Charges that apply for some transactions, usually imposed by your acquirer (typically your bank).
Additional fees, such as setup charges and support fees, also come into play. It's important to consider these factors when evaluating the total cost of a payment solution.
For more details on EFTPOS pricing, check out our blogs:
Here are some key aspects to evaluate:
Support and Reliability
Some providers offer lower costs but compromise on support. Limited customer service hours or outsourced technical help can lead to delays and frustration when issues arise.
Eftpos NZ Advantage: We provide 24/7/365 support from our local technical helpdesk completely free of charge, nationwide onsite service, and rescue locations to ensure your business stays operational.
Flexibility and Transparency
Not all providers offer customisable plans to suit different business needs. Fixed contracts may not work for seasonal businesses or startups.
Eftpos NZ Advantage: Flexible rental terms, including short-term rentals, cater to businesses with fluctuating needs or event-driven demand.
Termination Fees
Many providers impose steep early termination fees that can discourage flexibility.
Eftpos NZ Advantage: We allow a 10-business-day cooling-off period with no termination charge. After this, our fees are transparent, with fair terms for early exit.
Compliance Upgrades
While many providers offer free upgrades, the availability and timing can vary. Delays in upgrades can result in downtime or compliance penalties.
Eftpos NZ Advantage: Our proactive approach ensures seamless and timely compliance upgrades for both hardware and software.
Integration and Add-Ons
Some providers have limited integration capabilities with POS systems, loyalty programs, or other value-added tools.
Eftpos NZ Advantage: A wide range of integrations, including POS and third-party apps, ensures our devices work seamlessly within your business ecosystem.
Device Quality and Features
The latest Android EFTPOS machines are redefining the market with enhanced features and usability. However, new entrants to this space may face teething issues.
Eftpos NZ Advantage: As the first provider to launch Android EFTPOS in NZ, we lead in form factor and features, offering the highest-quality Android devices backed by years of experience.
Beyond the hardware, Eftpos NZ offers a suite of value-added solutions designed to enhance your payment experience and streamline operations, including:
These solutions, combined with robust support and advanced features, make Eftpos NZ a standout choice for businesses seeking more than just a payment terminal.
Your EFTPOS system is the backbone of your payment process. Cheaper providers may leave you without robust support, and downtime could cost you customers and revenue. With Eftpos NZ, you're not just investing in a machine; you're gaining access to:
Ready to find the perfect EFTPOS solution for your business? Contact us to get a personalised quote tailored to your needs. With Eftpos NZ, you can be confident in competitive rates, exceptional service, and industry-leading devices that keep your business moving.
Don’t settle for less—choose quality and support that work for you. Get a Quote today.