EFTPOS basics: Getting started with your Verifone Android EFTPOS terminal

New to taking payments with EFTPOS, or helping someone get started? Here’s a quick reference guide for using a Verifone Android Eftpos NZ terminal.

How do I process a payment on an EFTPOS terminal?

1. Enter the transaction amount
2. Tap Purchase
3. Your customer presents their card or smart device and enters their PIN (if required)
4. Your terminal processes the transaction and then displays Approved or Declined
5. Customer selects their preferred receipt option

Most Eftpos NZ terminals also support contactless cards and mobile wallets like Apple Pay and Google Pay, and can also support payment via QR code (Alipay, WeChat Pay).

TIP: Press the X in the top right hand corner to cancel the transaction if required.

More info: How to process a transaction

How do I refund a payment?

To refund a transaction on an Android terminal, go to the menu, select Refund, enter the amount, and ask the customer to present the original card. You will need a manager or cashier passcode to proceed.

1. From the Payment screen, tap the hamburger menu

2. Tap Refund

3. Enter the refund amount and tap Continue

4. The customer presents the card used for the original payment

5. Enter your passcode

6. The terminal will process the refund and display Approved or Declined 

7. The customer selects a receipt option

NOTE: Before you can process refunds you will need to set up a refund facility with your merchant acquiring bank (the bank you have your merchant account with).

More info: How to refund a transaction

How do I reprint a receipt?

You can reprint or email receipts for transactions processed in the past 90 days

1. From the Payment screen, tap the hamburger menu 
2. Tap Transaction History
3. Tap the required transaction
4. Tap Receipt
5. Tap Merchant Copy or Customer Copy
6. You can then either reprint or email the receipt

More info: Manage your EFTPOS receipts

Settlement

Your EFTPOS terminal sends all processed transactions to your bank each day, this is called 'settlement'. This typically happens automatically between 10:15 PM and 11:55 PM. Some payment types like AMEX or gift cards settle separately and take longer.

What is a settlement cutover?

A settlement cutover closes the current trading day and starts a new one. Your terminal automatically runs this by 9:45 PM daily (if connected to the Verifone network), but you can also do it manually. Any transactions after a manual cutover are included in the next day’s settlement.

Tip: If you trade outside standard hours, call 0800 EFTPOS (option 2) to request a customised cutover time.

How do I check my settlement total on Android?

You can use two types of reports:

Settlement Enquiry report

1. From the Payment screen, tap the hamburger menu

2. Tap Reports

3. Tap Settlement Enquiry

Settlement History report

1. From the Payment screen, tap the hamburger menu

2. Tap Reports

3. Tap Settlement History

4. Tap a date to view that day’s report

What should I do if my terminal isn’t working?

First, restart the terminal and check your internet connection. If issues persist, call Eftpos NZ support any time on 0800 EFTPOS (0800338767)

Quick checks:

• Power and cable connections

• Wi-Fi or mobile network status

• Restart the terminal

Contact Eftpos NZ support

Have a question we didn’t answer?

Let us know in the comments below, or check out our Help Centre for more EFTPOS guides and how-tos.