Your EFTPOS provider isn’t just a service—it’s the backbone of your business transactions. The right provider helps keep payments flowing smoothly, reduces friction at checkout, and ensures that your customers always have a seamless experience. But with so many options out there, how do you decide which provider is the best fit for your business? Here are the key factors to consider:
Reliability
Your EFTPOS terminal should work as hard as you do. Look for a provider that offers modern, easy-to-use machines equipped with the latest technology. Whether your customers prefer tap-and-go, mobile wallets, or chip and PIN, your terminal should handle every transaction seamlessly. A reliable system minimises downtime, keeps queues moving, and ensures you never miss a sale.
24/7 Support & Redundancy
Issues can happen at any time—so make sure your provider has a local support team that’s available 24/7. Whether it’s a late-night technical hiccup or a weekend payment issue, fast and knowledgeable support can mean the difference between a minor delay and lost revenue. Beyond support, redundancy is crucial to keep your business running smoothly. Ask about swap-out times for faulty devices—some providers offer overnight replacements in metro areas, ensuring minimal downtime. Consider backup solutions like back-up SIMs that keep your terminal connected even if your internet goes down. Nationwide onsite support can also be a game-changer, providing hands-on assistance when you need it most.
Seamless Integration
Your EFTPOS system should work with your existing setup, not against it. Choose a provider that integrates with a wide range of POS systems and payment platforms, making it easy to streamline operations and reduce the need for manual work. Whether you run a café, retail store, or service business, seamless integration helps you provide a better experience for both your staff and customers.
A Provider You Can Trust
Reputation matters. Check how many businesses rely on their service and what existing customers have to say. A provider with strong industry credentials, positive testimonials, and a track record of reliability gives you confidence that your payments are in good hands.
Avoid Hidden Fees
Make sure to ask your prospective provider for a full breakdown of fees to get a true picture of the costs involved. Some providers may present initial costs to appear more attractive but omit key information. For example:
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EFTPOS terminals must be connected to a payment network to function, but some providers won’t advise you of the payment network fees when you sign up.
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High cancellation fees are often buried in the fine print. If you decide to switch providers or terminate your contract early, you could be faced with substantial penalties.
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Minimum monthly charges that require you to meet a certain monthly transaction volume or revenue to get cheaper rates. If your business falls below this threshold, you’ll be charged the difference as a fee. This can become a costly commitment, especially for smaller businesses or during slower sales periods.
These fees can negate any initial savings you might have seen, locking you into an agreement that’s more expensive than you expected.
Short-Term vs. Long-Term: What’s Right for You?
Your business needs are unique, so your payment solution should be too. Depending on your setup, you might prefer a short-term or long-term option:
Short-Term Rental
Need EFTPOS for an event, pop-up, or seasonal business? Offering EFTPOS is a great way to capture more sales and increase your revenue. A short term or seasonal rental package gives you access to an EFTPOS terminal and comprehensive support without locking into a long-term contract — perfect for festivals, markets, and temporary retail setups.
Long-Term Lease
For businesses that process payments year-round, a long-term lease is the most cost-effective way to accept EFTPOS. With ongoing support, software updates, and predictable costs, you can focus on growing your business while your EFTPOS system runs smoothly in the background.
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