Your Guide to the

2024 EFTPOS Upgrade

PCI 3.x devices will be disconnected from the payment networks from 1 July 2024

Why Compliance Matters

Payment security standards are designed to ensure that every electronic payment is a secure and seamless experience for both you and your customers.

Who sets the sunset dates for EFTPOS terminals?

The PCI Security Standards Council, an international organisation, establishes the security standards for payments. Payments NZ applies these standards in New Zealand by establishing deadlines for the phasing out of each new payment terminal and software version.

Why do EFTPOS terminals have sunset dates?

Removing ageing payment devices and software versions ensures that the payment system is equipped to withstand modern security threats. Non-compliant devices pose significant risks, including potential payment data breaches.

What happens if my terminal isn't upgraded before the deadline?

PCI 3.X devices must be upgraded by 30 June 2024. Merchants won't face penalties for non-compliance, but there is a significant risk of being disconnected from the payment network. This would render your EFTPOS terminal inoperable.

Why The Urgency?

Supply chain issues in the wake of the COVID-19 pandemic left EFTPOS providers struggling to source new devices with enough time to upgrade all their customers. Payments NZ has already extended the deadline twice to give providers more time to complete their upgrade programmes and will not extend the deadline again.

Thousands of PCI 3.x devices are still connected to the payment networks and time is running out. For many terminal providers, there is simply not enough time left to upgrade all their customers.

Fortunately, for EFTPOS NZ customers, the majority of our customers have already been upgraded. Our remaining few PCI 3.x devices will be upgraded before the deadline.

How To Check Your Terminal

1. Identify Your Terminal Model
Your terminal's brand and terminal model should be printed on the terminal itself. If the logo or model number is not visible on the front of the terminal, refer to any labels on the underside.

2. Confirm Your Terminal's PCI Version
Check our handy list of all PCI 3.x terminal models here.
You can also check the Device Register on the Payments NZ website here. Look at the 'APPROVAL VERSION/CLASS' column. If your device is 'PED 3.x', your terminal needs an upgrade.

3. Consult Your Terminal Provider
If your device requires an upgrade, reach out to your terminal provider.

Get 12 months FREE terminal rental when you upgrade with Eftpos NZ

Thousands of PCI 3.x devices are still connected to the payment networks and time is running out. Upgrade with Eftpos NZ now and we’ll throw in 12 months free terminal rental to help you switch from your current provider.

*Offer only available to new and returning Eftpos New Zealand customers upon signing up for EFTPOS device rental services on a 36 month subscription basis. The offer is for free monthly terminal rental for 12 months and free surcharging for 36 months. Additional fees will apply, including Verifone Payment Network fees. All Eftpos services are supplied under and are subject to, the terms and conditions contained in the Eftpos NZ Services Agreement. This offer is only available until 11.59 pm on April 30.

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Tips For Upgrading

1. Don't leave it to the last minute

Expect delays in terminal shipments as the deadline approaches due to the high volume of businesses upgrading.

2. Shop around

If you're going to the trouble of swapping out your EFTPOS terminal, why not take this opportunity to see how your current provider stacks up against the competition?

3. Talk to your bank

If your terminal provider hasn't reached out about this change, contact your bank for guidance.

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How does your provider stack up?

Terminal range

Did you know that New Zealand has over 100 EFTPOS providers? Different providers offer different terminal brands. Eftpos NZ offers Verifone EFTPOS terminals, well-known for their premium quality.

Support

It's important to understand what support options your EFTPOS provider offers. Can they support you 24/7/365?

Eftpos NZ customers can get help with everything, from installation and troubleshooting to billing enquiries on one easy-to-remember phone number.

Support services

24/7 Local Technical Helpdesk
Nationwide onsite support
Dedicated Customer Service team
Online Help Centre

Swap outs

It's essential to know what plans and policies your provider has in place for replacing a faulty terminal. How quickly can they deliver a replacement terminal to your business, and what measures do they have in place to minimise any disruptions?

We offer overnight delivery for non-rural terminal replacements. Eftpos NZ Field reps always have EFTPOS terminals on hand for immediate swaps and we also have 'Rescue Sites' nationwide where you can pick up a replacement terminal. To further reduce any impact on your business, we offer a service called Swap Box, allowing you to lease a spare terminal at a discounted rate.

Compliance upgrades

Make sure you understand how your provider manages compliance upgrades. In most cases, we can upgrade our customers' payment software remotely without impacting trading. If a physical upgrade is required, we proactively upgrade the device for free.

Explore our range

Verifone Android devices are compliant until 2029 and come in a wide range of options - from grab-and-go portable solutions to unattended kiosk devices. Enjoy fast charging and long battery life, enhanced reporting, email receipts, dynamic connectivity, contactless surcharging, enhanced refunds, seamless integration with over 700 POS systems, and a host of other benefits and features.

One platform for reporting

Verifone Central is a free, easy-to-use portal that gives you everything you need to manage all your Verifone transactions.

See all your Verifone instore and online transactions on one platform
Monitor sales in real-time from any device
Build custom transaction lists for reporting and reconciliation

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One provider for all your payments

Simplify your payment solution by choosing one provider for your payment device, online payments and payment network. One agreement, one monthly payment, and one go-to support contact.

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Flexible payment options

to meet customer needs

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PCI 3.x Upgrades

Frequently Asked Questions

Why do I need to upgrade?

PCI 3.x devices are approaching their sunset date. If you still have a PCI 3.x EFTPOS terminal after June 30, you risk disconnection from your payment network rendering your device inoperable.

Did the deadline change?

Yes, the sunset date has been revised twice. The original date was April 2020. This was extended to 31 October 2023 and then again to 30 June 2024 to give terminal providers sufficient time to complete the removal of PCI 3.x devices from the EFTPOS networks. This was largely due to challenges in the supply chain caused by COVID-19.

I'm an Eftpos NZ customer. Am I compliant?

If you're an Eftpos NZ customer you don't need to do anything. Your terminal is either already compliant, or we'll be in touch about upgrading you well ahead of the deadline.

Why haven't I received a letter or email about this?

It's standard practice for EFTPOS terminal providers to proactively upgrade their customers for PCI security compliance upgrades. However, there are still thousands of PCI 3.X devices in-market and many providers do not have capacity to upgrade all of their customers in time.

Why should I upgrade now? Can't I just wait until June?

We recommend upgrading ASAP to avoid delays caused by high demand closer to the deadline. After June 30, your PCI 3.x device is at risk of disconnection from the payment network. Thousands of PCI 3.x devices are still connected to the payment networks and time is running out. For many terminal providers, there is simply not enough time left to upgrade all their customers.

Who is making my terminal non-compliant?

Payments NZ is the governing body in New Zealand that establishes device lifecycle dates based on the international PCI PIN Transaction Security Point of Interaction Standard.

Why do EFTPOS terminals need sunset dates?

As fraud techniques and technology evolves rapidly, each payment security standard has a finite lifespan. PCI retires its standards when it deems them no longer sufficient, pushing the industry towards adopting newer, more robust security protocols. This system guarantees the ongoing protection of sensitive card data, keeping it safe from unauthorised breaches by ensuring that EFTPOS devices are equipped with advanced and secure technology. This proactive approach ensures that businesses stay ahead of potential threats and maintains the integrity of their payment systems.

How do I upgrade?

Contact your EFTPOS terminal provider. If you haven't heard from your provider, contact your bank for advice. Our team can help too. We can check your terminal software and provide a quick and easy upgrade if you need it.

Upgrade today

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