Thinking of changing up your EFTPOS solution? As your business grows, so do your payment needs. An EFTPOS upgrade can enhance efficiency and customer experience, helping you keep up with increased demand and evolving customer expectations. But how do you know when it’s time to upgrade, and what should you look for in a new EFTPOS terminal or provider? Let’s explore the signs that indicate it’s time for an upgrade and how to make a seamless transition.
If your EFTPOS machine is outdated, lacks modern payment features, or no longer meets your growing business needs, it may be time to consider an upgrade. Here are a few clear indicators that you need a new terminal:
Your Terminal is Outdated – If your device is starting to look clunky and outdated, it could be time to seek an upgrade. Many providers offer upgrades as part of their leasing agreements, so check if you’re eligible for a newer model. If your provider isn’t offering a suitable upgrade, it may be time to explore other options.
Limited Payment Options – As your business grows, your customers may expect more payment choices. If your terminal doesn’t support their preferred payment methods, such as mobile wallets, contactless payments, or alternative payment solutions, you could be missing out on sales.
Security Compliance Issues – Most EFTPOS providers offer proactive upgrades as part of their service, ensuring businesses have access to the latest technology and security updates. If your provider isn’t offering an upgrade path or is discontinuing support for your model, this could be an opportunity to explore other providers who offer more proactive service and better long-term support.
Frequent Connectivity Problems – If your terminal regularly disconnects or struggles with network issues, it’s worth discussing alternative communication methods with your provider. Many connectivity issues can be resolved by switching between Wi-Fi, 4G, or Ethernet, depending on your business setup. If problems persist, it may be time to explore a more reliable device or consider a provider that offers better connectivity solutions.
Poor Support & Communication – If your current provider is slow to respond to issues, difficult to contact, or lacks proactive communication, it may be time to switch. As your business expands, you need a provider that can grow with you and provide reliable, 24/7 support to minimise disruptions and keep transactions running smoothly.
With numerous options on the market, selecting the best EFTPOS terminal depends on your business needs. It’s also about choosing the right EFTPOS provider that can support your business growth. Here are key factors to consider:
Scalability – Choose a provider that can grow with your business and offer a range of devices. As your business expands, you may need additional terminals, integrated POS solutions, or more advanced features. A flexible provider can help you scale seamlessly.
Experience & Reliability – Consider how long a provider has been in the market, their track record, and customer ratings and reviews. A well-established provider with a reputation for reliability can offer peace of mind.
Support & Service – Look for a provider that offers 24/7 phone support, onsite assistance, backup SIMs, and proactive service. Downtime can cost your business, so having a responsive support team is crucial.
Reporting & Insights – Some EFTPOS solutions provide detailed sales data and analytics, helping you track business performance and make informed decisions.
Making the switch to a new EFTPOS terminal doesn’t have to be complicated. Follow these steps for a smooth transition:
Assess Your Needs – Identify what features and improvements you require from your new EFTPOS system.
Check for Upgrade Options – Most providers offer free upgrades for existing customers.
Compare Providers – Research different providers to find the best solution for your business.
Installation & Setup – A simple upgrade may involve receiving a new terminal via courier and returning the old one in the same box. Changing providers may require paperwork, a new Terminal ID, and managing notice periods with your current provider.
Training & Familiarisation – Ensure your staff knows how to use the new terminal efficiently to minimise disruptions.
As your business grows, your payment solution should grow with you. If your current system is slow, outdated, or lacks essential features, now is the time to consider an EFTPOS upgrade. If your provider isn’t meeting your needs, switching to one that offers better service and scalable solutions can make a big difference. With the right approach, transitioning to the best EFTPOS terminals can be seamless and highly beneficial for your business.
Need help finding the right solution? Contact us today to explore the latest EFTPOS options tailored to your business!
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