Coronavirus update_Customer support_ EFTPOS NZHUB

We are navigating many of the same challenges the COVID-19 pandemic has brought to businesses across New Zealand, so we understand the pressures Kiwi businesses are facing.

To help support our customers at this time, we have implemented the following measures:

 

Waiving Covid-19 related disconnections and late fees

Payments are a vital part of any business. To ensure the continuity of our customer’s payment services, we will not be terminating services for customers experiencing financial hardship due to the COVID-19 pandemic. We are also waiving late payment fees incurred after 23 March 2020 until further notice.

Ensuring availability of customer support

We will continue to offer our customers the same high-quality service and support throughout the COVID-19 crisis, as they can expect at any other time.

Here's how to contact our support services:

Eftpos NZ Customer Service is available 8 am - 5 pm, Monday-Friday:

Eftpos NZ Technical Support is available 24/7:

Providing advice and resources

As well as continuing to support your payments needs, we’ve also prepared information and resources to provide guidance at this challenging time. See our COVID-19 information hub for the latest update and advice, including how to properly clean and disinfect your EFTPOS terminal.

Supporting industry initiatives to help restrict the spread of COVID-19

We are committed to working with the wider payments industry to assist retailers in their efforts to restrict the spread of COVID-19 and safeguard the health and wellbeing of their staff and customers. As such, we responded quickly to deliver a change on our payment gateway as part of the payment industry initiative to increase the PIN limit on contactless transactions, as a means of reducing physical contact with payment devices.

Supporting your changing payment needs

If you’re exploring adapting your business in response to COVID-19, we can help. We can offer advice on tailoring your payment solution, including:

  • setting up contactless payments;
  • taking payment over the phone, and;
  • mobile payments for curbside drop-offs or home delivery.

Our team of EFTPOS experts are on hand to help with all your payments needs.

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Our 24/7 technical helpdesk and customer services team are also working remotely. Here’s how to contact them:

Eftpos NZ Technical Support is available 24/7:

• Call 0800 EFTPOS (0800 338 767, option 2)
• Submit a support form.

Eftpos NZ Customer Service is available 8 am - 5 pm, Monday - Friday:

 

COVID-19 Resources for businesses

• Eftpos NZ COVID-19 Info Hub: Get the latest updates, information and advice from us.
• MBIE guide to workplace operations at COVID-19 alert levels.
• Government information for employers, employees and essential businesses and services.
• Advice and resources for hospitality businesses
• Advice and resources for retailers