EFTPOS is a specialist system, and the backbone of your business operations. Whether you're running a small café or managing a multi-location retail store, reliable payment processing is critical. But how do you know when it’s time to make a change? In this post, we’ll highlight five key signs that it may be time to switch your EFTPOS provider to ensure your business keeps running smoothly.
1. Lack of Reliability & Stability
Is your current provider leaving you high and dry with business disruptions such as stalled compliance upgrades, financial issues and ownership changes that are leaving you with unresponsive customer
support, unresolved technical problems, and downtime for your business —jeopardising your business’s cash flow and reputation? If your terminals are down, so is your ability to make sales.
2. Poor Customer Support
Does it take forever to get help when something goes wrong? Limited or unresponsive customer support can lead to business delays. Whether it's a terminal malfunction or a network issue, you need a provider who offers 24/7 support and is quick to resolve issues—preferably with onsite assistance when needed. Don’t let slow responses hold your business back when timely support can make all the difference.
3. Hidden Fees and Complicated Pricing
Are you finding it difficult to decipher your current EFTPOS provider’s pricing? If you’ve encountered hidden fees—whether they relate to terminal rental, network fees, or unexpected transaction charges—these costs can add up quickly, impacting your bottom line. A lack of transparency could indicate it’s time to find a provider that offers clear, upfront pricing, free from hidden charges.
4. Unproven Technology
Payment technology is evolving at a rapid pace, but be cautious of providers pushing unproven solutions that haven’t yet been tested in the market. Switching to EFTPOS specialists with proven, advanced EFTPOS systems can significantly improve your efficiency and reduce the risk of downtime. Unreliable or experimental technology can result in unnecessary revenue loss—especially when tried-and-tested solutions are available to ensure a seamless payment experience for your customers.
5. Lack of Scalability
As your business expands, your EFTPOS system should grow with it. If your current provider is struggling to offer flexible, scalable solutions, or if the setup lacks features that support your evolving needs, you might be limiting your business’s potential. Look for future-proof EFTPOS solutions from reputable New Zealand providers that can adapt to your growth, offering integrations and features that enhance your business operations over time.
If any of these signs sound familiar, it might be time to consider switching EFTPOS providers. Download our free guide, "The Essential Guide to Switching EFTPOS Providers," to learn more about how you can find a reliable provider and ensure a seamless transition.